Delivery & Returns
We send our orders with Royal Mail. Deliveries may take a little longer during busy periods such as Christmas, or due to unforeseen circumstances such as postal strikes or severe weather. If you have not received your delivery within 7 working days, please contact us at firstname.lastname@example.org
Royal Mail Second Class, 3-5 business days, Free of Charge
Royal Mail First Class, 1-2 business days, £4.40
We use Royal Mail for international delivery with pricing based on region and order value. Please see below for prices. Delivery times on these will vary according to the delivery destination and we recommend you look on the Royal Mail website to get an estimate.
|Order Value Up to £15||£6.65||£8.75||£10.00||£11.04|
|Order Value Up to £50||£8.30||£12.50||£14.25||£15.68|
|Order Value Up to £100||£12.80||£20.05||£23.20||£23.88|
|Order Value Up to £250||£14.60||£25.25||£31.40||£32.71|
For larger orders (above £250) we use other trusted couriers to deliver our goods. Please contact us for to arrange a quote.
We hope that you will be delighted with your purchases, however, should you wish to return your goods, we will be happy to issue a refund within 30 days of receipt. Goods will only be accepted for return if they have been unused and are in the original condition.
Returned items should be unused and unmarked and packaged suitably to avoid damage during carriage.
We will issue a full refund on receipt. Alternatively, we will also be happy to exchange the item.
The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty.
Please notify us by email of your intention to return an order as soon as possible to email@example.com
Returns should be sent to:
Joanne de Pace Design Studio
25 Green Lane
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Joanne de Pace Design Studio cannot be held responsible for these charges.
If you wish to find out more information please contact your local Customs and Excise office.
**International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.